Hospitality Manager

Artelium is a boutique English wine estate nestled in the picturesque landscapes of Sussex, where our passion for crafting exceptional wines meets a commitment to delivering an unparalleled guest experience. As a leading producer in the rapidly growing English wine market, we’re excited to invite a driven and experienced Assistant Hospitality Manager to join our vibrant team.

This role offers more than just a position—it’s an opportunity to be part of a close-knit team dedicated to excellence. You will play a pivotal role in ensuring every guest leaves with a lasting impression, all while helping to shape and grow our dynamic hospitality team. We’re seeking a true hospitality professional with a sharp business mind, proven success in hitting KPIs, and a knack for financial management. Your collaboration with senior management will be key in achieving our ambitious goals and refining our unique guest offering.

At Artelium, we believe that hospitality is not just about service—it’s about sharing our passion and knowledge with every guest and colleague. We’re looking for someone who embodies this philosophy and thrives in an environment where learning and growth are constant companions. Our team is handpicked for their creativity, passion, and the drive to continuously evolve.

If you’re someone with a growth mindset, motivated by challenges, and eager to disrupt the status quo, this is the perfect place for you. Join us at Artelium, where you’ll have the freedom to carve your own path and contribute to a high-achieving, supportive, and enriching environment that celebrates both personal and professional development.

Location:                    Artelium Wine Estate, Streat Lane, Streat, Sussex, BN6 8SA
Hours of work:          30-36 hours per week

Predominantly Thursday to Sunday, with hospitality admin support on Wednesdays. (Annualised hours may be considered)
Reports to:                Commercial Operations Manager

Start Date:                  September / October
Salary:                          Competitive Salary + Tips

KEY RESPONSIBILITIES:

• Front of House & Guest Experience : Lead hospitality service, ensuring all guest areas are impeccably presented and customer service is outstanding. Oversee the setup, organisation, and delivery of exceptional guest experiences,
• Team Leadership & Management: Supervise and manage the hospitality team during shifts, providing guidance, training, and support to ensure high performance. Manage hiring of seasonal hospitality staff, organise rotas, and ensure effective team communication.
• Service Standards & Customer Feedback: Maintain, uphold, enforce, and train staff on service standards to ensure consistency and excellence in all guest interactions. Implement systems to gather customer feedback and use it to continuously improve the service and offerings.
• Event Management: Manage the day-to-day operations of both private and public events, ensuring they run smoothly and maximising customer satisfaction and spend per head.
• Budget & Financial Management: Assist in managing budgets, controlling costs, and conducting weekly financial close. Share responsibility for revenue, costs, and stock management.
• Technology & Systems: Oversee the use of technology and systems within the hospitality area, ensuring efficient operations.
• Housekeeping: Ensure high standards of cleanliness and organisation in guest areas and throughout the wider estate.
• Health & Safety Compliance: Ensure that all hospitality operations comply with health and safety regulations, including food hygiene standards and licensing laws.
• Collaborative Leadership: Work closely with retail, operations managers, and the broader team to ensure the smooth running of all estate and business operations.

QUALIFICATION & EXPERIENCE REQUIREMENTS:

• Minimum of 2-3 years of experience in a hospitality supervisor or management role, preferably in a high-end or boutique setting.
• WSET Level 2 or 3 preferred. An understanding and appreciation of English Wines particularly is highly advantageous.
• Educated to degree-level or higher with a relevant qualification in hospitality or business management desirable.
• Excellent verbal and written communication skills, with the ability to interact confidently with customers and team members alike.
• Highly organised with the ability to manage multiple tasks simultaneously and prioritise effectively.
• Familiarity with hospitality management software (e.g., POS systems, booking platforms) and basic IT proficiency.

BENEFITS:

• Opportunities for ongoing professional development and training
• Sociable working hours, predominantly daytime shifts, with regular days off.
• Generous staff discounts on Artelium wines and other estate products.
• Be a part of a rapidly growing business with ambitious expansion plans, offering potential for career progression within the company.

The successful candidate will be expected to work during our peak periods, which occur Thursday through Sunday. As a Manager, you will be required to cover approximately 75% of our operational hours, typically working three out of the four days, or adjusting your hours to ensure adequate coverage during peak times.

To apply, please send a CV and covering letter to [email protected]

Please note that this job description is intended as a general guide and is not exhaustive; you may be required to undertake additional tasks in support of the broader business and team objectives