Restaurant Manager - Wine Bar - London

Join the Fortnum & Mason Team!

Are you passionate about food, delivering great service and eager to share your knowledge with others? Do you have a flair for customer service, a passion for wine and a love for artisanal products? If so, we have the perfect opportunity for you!

Fortnum & Mason are looking for an exceptional Restaurant Manager to join our unique Wine Bar at our beautiful Flagship store in Piccadilly. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• Subsidised staff restaurant using Fortnum’s ingredients
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

What You’ll Do:

• Leading the restaurant and ensuring it meets and exceeds F&M standards and targets
• Coach and develop your managers to ensure efficiency, leading by example
• Update your management team on business performance, new initiatives and other pertinent issues
• Tour the restaurant regularly
• Chair regular meetings with managers
• Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department
• Cooperating with the General Manager, and assisting with anything from project planning to staff management.
• Nurturing positive working relationships with staff.
• Addressing any issues in a timely fashion.

What We’re Looking For:

• Experience within a wine focussed dining environment – essential
• Excellent interpersonal skills for diplomatically handling staff and customers
• Cooperation and team working skills
• The ability to lead and motivate a team of staff
• The ability to cope under pressure in a fast-paced environment
• Good business awareness for achieving successful performance
• Strong written and oral communication skills for managing business administration and personnel matters
• Strong planning and organisational skills to run a streamlined operation
• The ability to work independently and make decisions confidently
• Problem-solving ability, to resolve issues as they arise

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognized and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards

​