Export Coordinator - Suffolk

Export Coordinator

36.25 hous over 5 days 

As our Export Coordinator you will manage the end-to-end export process, ensuring our products reach international markets smoothly and on time. You’ll handle logistics, create export documentation, and ensure compliance with global trade regulations. Acting as a key liaison with customers, transporters, and distributors, you’ll provide exceptional service and support while maintaining accurate records.

We offer an excellent package for our Export Coordinator including –

• Competitive Salary
• Company Pension
• Life Assurance
• Share Incentive Plan
• 33 days holiday
• Career Development Opportunities
• Wellbeing Programmes
• Fabulous employee discounts!

We encourage each member of our team to grow, develop and progress within Adnams and so we are committed to providing you with continual training and development to support you with your career goals and progression within the store and wider business.

What do you need to know about Adnams and our Team?

We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation.

We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities.

At Adnams we really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness.

What are we looking for?

As our Export Cordinator your main responsibilities include:

• Provide information and guidance to customers, transporters and agents regarding export procedures and logistical information, ensuring customer experience consistently meets expectations, and acting as an ambassador of the Adnams brand.
• Manage incoming orders, allocate and transfer stock, and process and ship sample orders using customer ERP and logistics systems.
• Create and supply export documentation (e.g., bills of lading, certificates of origin, commercial invoices) to ensure accuracy and compliance with international trade regulations as required by country or customer to ensure timely export and import and keep up to date with HMRC legislation.
• Accurately maintain keg deposit systems and credits for returns.
• Liaise with customers, distributors, agents and Adnams logistics teams to coordinate order collections or deliveries.
• Support forecasting procedures to ensure 100% availability to meet customer demand while avoiding overstocks that may result in stock becoming short-dated.
• Research country and products requirements to ensure compliance with the rules of doing business overseas.
• Maintain accurate customer records in the CRM system, ensuring interactions and updates are logged to support effective relationship management.

The successful candidate will have proficiency in using ERP and logistics systems. They will have excellent communication skills and have the ability to manage multiple tasks and priorities in a fast paced environment. Knowledge of export procedures and HMRC legislation would be beneficial.

This role is ideal for someone who thrives on coordinating complex logistics, solving problems, and contributing to the global growth of the Adnams brand.

What’s in it for you?

Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people.

Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone.