Wines and Spirits Business Manager - London

We are recruiting for a Wine & Spirits Business Manager to join our passionate and dynamic Wines and Spirits operation in Harrods’ iconic Knightsbridge store. This role is a fantastic opportunity, offering some of the best and most exclusive wine and spirit products in the world to a remarkable group of retail and private clients.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team.

About the Role

The Business Manager for Wines and Spirits is accountable for the delivery of business performance from a sales perspective. This includes appropriately helping to obtain and sell the most exclusive products available, building and developing brand relationships, and delivering and championing highest levels of service throughout the client journey through professionalised clientelling and product allocation.

Our Wines and Spirits Business Manager will set an exceptional business strategy with clear sales and service vision for the sales team. The Business Manager is the expert co-ordinator between customer interactions and the commercial team, allowing seamless commercial direction and team leadership.

About You

You will have expert knowledge across Wines and Spirits and a focus on delivering world leading customer service. With a passion for commercial success and problem-solving, you have the ability to handle ambiguity and operate in a fluid and fast paced environment.

You’ll also have –

• A background in Wines and Spirits and relevant accreditations to validate this (i.e. WSET diploma, or equivalent experience in the industry).
• Proven business acumen to ensure sound decision making.
• Strong stakeholder management and influencing skills, with ability to work effectively in a matrix environment and in close collaboration with other stakeholders.
• A focus on problem solving and making process and operating improvements.
• The ability to manage competing priorities to ensure delivery.
• Unwavering focus on exceptional customer experience  with a strong understanding of high-end clientelling.
• Courage to face into difficult situations in a respectful and professional way.
• A driven, self-motivated and results-focussed attitude.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this – and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods