Jobs at Harrods

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Harrods

Knightsbridge, London

Joined 6 months ago

Retail

If luxury is the desire to experience the unique and seemingly impossible, our mission must be to make anything possible. This will ensure we exceed our customers’ expectations in the most human, creative and magical way. This is what we are uniquely capable of doing. But we can’t do it without our people.

We have five employee values that will show us the way. These values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders. By living our values together we can make Anything Possible.

Our people make the difference and set us apart. We are warm, curious, humble and genuinely interested in others. We believe there is no substitute for thoughtfulness, civility and care. We really care. About our people, our customers and each other.

We believe there is great reward in going further, pushing for greater and exceeding expectations. It’s our pleasure to bring magic and create marked moments of delight. This is what drives us to go beyond, for each other, and for our customers.

We act all times with initiative, confidence, good manners, integrity and discretion. We work hard to continuously build our knowledge and cherish our relationships to be trusted experts and guides. We act responsibly and do the right thing.

We are very proud of our trusted brand, our heritage and our store. We recognise it is our people who bring the brand to life by doing things properly, taking ownership and being attentive to detail. We believe every detail matters, and everything means something.

We believe we are so much better when we work together. We really value teamwork. We celebrate all cultures, backgrounds and experiences, and look outward (as well as inward) for inspiration and ideas. We are not one voice, but many, aligned by our values but free to be ourselves.

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