Wine & Spirits Advisor - London

The job in a nutshell

With two Royal Warrants and over 325 years of history, we are Britain’s original wine and spirit merchant. With services including an investment scheme, an award-winning shop, tutored tastings, and a wine school we provide the closest link between those who make the wine and those who drink it. The London Shop is a critical part of the company. It plays a significant role in its financial success whilst also providing a space for us to welcome customers to the brand and to introduce them to all the products and services we offer.

This role will support the London Shop Team and as a part of providing excellent customer service, you will need to demonstrate a good knowledge and enthusiasm for wines & spirits, as well as ensuring the effective day to day operations of the shop.

Who you will work with

Internal: All Berry Bros. & Rudd Employees particularly Operations (London Cellar Team, Logistics), Customer Services, Buying, Marketing, Account Managers

External: Berry Bros. & Rudd customers, occasionally suppliers/producers

What you will do

• Present a very high level of customer service in line with the standards set out by company policy, advising on, and selling, the full range of BB&R products and services to customers in person, by telephone and through written correspondence including e-mail
• Ensure the shop and displays (including stock levels), Enomatic machines, fridges, cupboards, Fine Wine & Spirit Reserve are maintained properly and kept clean and tidy
• Organise tastings for customers where necessary
• Implement and participate in shop and company sales/marketing campaigns as directed (including tasting and other shop events)
• Liaise with the Cellars, Warehouse and Despatch teams regarding the distribution of shop stock and deliveries
• Handle transactions, process payments and participate in cashing-up/till reconciliation
• Be mindful of shop security (fraud, theft)

What you will bring to the role

Experience / Achievements

• Previous experience of delivering and maintaining an outstanding level of customer service and offering customers an unforgettable retail experience
• The ability to foster and develop customer relationships
• Experience in effectively dealing with stock replenishment

Your Skills, Knowledge and Behaviour

• Excellent wine & spirits knowledge and a clear passion for the industry
• Presentable with a positive attitude and proactive approach
• Enjoy working within and contributing to a high-performing team
• Nimble and able to work calmly under pressure
• Enthusiastic and highly motivated
• Well-organised and practically minded
• Excellent written and verbal communication skills

• Readiness to take on responsibility and offer ideas

Qualifications

• WSET Level 3 or equivalent would be an advantage

We support our colleagues with a wide range of benefits: you will start with 24 days’ holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.

Closing date: 8th July 2024

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.