Store and Web Stock Controller - London

We have an exciting opportunity to join the UK’s largest specialist wine retailer!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores – with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.

The Role:

To support the Supply Chain team, to drive the business growth strategy across our store network and online channels. Within this role you will manage the day to day availability management of our webstore, new stores, small format stores plus any focus stores to support sales. You will also lead ticket management within the team and support the wider supply chain team as required mainly around allocations.

Key Responsibilities:

Focus stores (Small format, seasonal and low availability stores)

• Complete weekly replenishment orders to meet small format store’s sales forecasts and achieving min 95%+ availability and stock within 6 to 8 weeks forward cover
• Provide weekly analysis on low availability stores and any in focus due to seasonality, sales performance, local events etc
• Arrange targeted GXO picks where required to support store’s sales and/or availability

 New Stores 

• Represent supply chain at weekly new store meeting and accountable for 98%+ opening availability
• Coordinate stock build requirements and sourcing of stock
• Post opening ‘hypercare’ as in reviewing stock levels in line with sales forecasts and working with supply chain to resolve with targeted

GXO 

• GXO picks GXO Daily stock management of GXO as in inbound, availability to 90%+ and also regular review of overstocks with driven actions to resolve
• Data accuracy of all lines within GXO as in online buffer levels and ensuring exiting parcel and delisted lines cleanly
• Full ownership for online promotional execution inline with trade plan including lock it in program

 Tickets

•  Lead the team to ensure 95% SLA achieved for responding to tickets within 4 working hours
• Provide daily state of play updates to the team
• Analyse trends, identify solutions to support stores/the team and drive improvements

Other 

• Supporting the team with allocations and ad hoc tasks as required
• Provide support across the team as and when required

Knowledge & Skills Required:

• Ability to influence change with peers
• Strong attention to detail and analytical skills required
• Computer literate
• Results orientated and strong experience on delivering against set KPIs
• Experience in managing performance, influencing and leading
• Clear and concise communicator
• Proactive, solution driven and not afraid to seek advice from peer group

What’s in it for you:

• A competitive salary & performance related bonus
• Up to 20% Staff Discount
• 29 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme
• Life Assurance (Worth 2 times your annual salary)
• A contributory Company Pension Plan
• Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
• Fantastic incentives that take you around the world to explore our different vineyards.
• Free parking on site with electric charging points
• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
• Company maternity, paternity and adoption leave after 26 weeks
• Long service rewards.
• Company sick pay scheme

Job Specifics:

• Contract Type: Secondment until end March 2025
• Location: Watford and Hemel Hempstead. Our Head Office is based in Watford, just 20 minutes from London Euston. From Watford Junction, we are a 15-minute walk to our Head Office.

We are proud to offer a new Agile Working Policy for Support Centre colleagues; a blend of office and home working which will include a number of days working at the Majestic Office

We look forward to receiving your application! Together we are Majestic! #TWAM

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview