Sales Executive - Fine Wine and Spirits Store

Sales Executive - Fine Wine and Spirits Store

As part of the strategic growth plan, Hackstons are opening a new luxury spirit and wine store in summer 2024, and are now recruiting for experienced, ambitious and charismatic Sales Executives. Located in the highly affluent area of Knightsbridge, London, the retail store will become home to a range of premium and interesting spirits, fine wines and liqueurs. Whisky casks are a mainstay of the Hackstons business, and luxurious, collectable whiskies will be a major element to the portfolio.

Position Overview: We are seeking passionate and knowledgeable Sales Executives to join our team at our prestigious fine wine and spirits store in Central London. As a Sales Executive, you will work closely with the Assistant Manager and General Manager to uphold the store’s reputation for exceptional customer service and promote our exceptional range of single malt whiskies, spirits, fine wines, and more.

Key Responsibilities:

  • Provide personalised and attentive service to customers, offering expert product knowledge and recommendations tailored to their preferences.
  • Assist in maintaining the store’s luxurious atmosphere and high visual merchandising standards, ensuring all products are presented elegantly and attractively.
  • Process sales transactions accurately and efficiently, handling cash, credit, and other forms of payment with professionalism and discretion.
  • Proactively engage with customers to understand their needs, answer enquiries, and address any concerns or feedback they may have.
  • Assist in monitoring and managing inventory levels, including restocking shelves, organising displays, and conducting regular stock checks.
  • Collaborate with the Assistant Manager and General Manager to execute in-store tastings, events, and promotions, contributing to the overall success of marketing initiatives.
  • Stay informed about industry trends, new product releases, and competitor activities to enhance customer interactions and sales opportunities.
  • Ensure exceptional standards of housekeeping on and off the shop floor.

Key Qualifications:

  • Previous experience in luxury retail or hospitality, preferably within the wine and spirits industry. Luxury Hotel bar or Sommelier experience is also very desirable.
  • Strong passion for and knowledge of fine wines, champagne, spirits, and whisky, with a desire to continuously learn and expand expertise.
  • WSET Level 3 or above in Wine and/or Spirits is highly desirable
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and provide exceptional service.
  • Detail-oriented and organised, with the ability to multitask and thrive in a fast-paced environment.
  • Flexible availability, including evenings, weekends, and public holidays, to accommodate the needs of the business.

Additional Requirements:

  • Legal eligibility to work in the United Kingdom.

Application Process: To apply, please submit your resume/CV along with a brief cover letter outlining your relevant experience and interest in the role of Sales Executive

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