Private Client Account Manager - London

Cru Wine is an award-winning, international wine merchant, specialising in fine wine investment and collection building, founded in 2013 with offices in London, Paris and Dubai. Enjoying a dynamic growth since its creation, our company is modern and innovative, offering a high-level service with a revolutionary approach. We are an international business with both private and trade clients from over 30 different countries.

We aim to offer our clients the ability to buy, sell, and learn about fine wine & rare spirits in the most transparent and user-friendly way, with a huge focus on creating a personalised experience and establishing a long-term relationship with each individual client.

We have been able to grow significantly over the past several years, and our team of experts and digital platform were recognised by the Financial Times as being part of the top 1,000 fastest growing companies for three years in a row in 2022.

Candidate:

The ideal candidate should be comfortable working within a highly motivated team to exceed the company’s monthly targets. A strong work ethic is necessary and an entrepreneurial mindset is a plus. The candidate will work with our London team and join our private client team reporting into the CEO of Cru Wine.

Key responsibilities:

• Manage a private client portfolio and assist them in sourcing and building a high-quality collection of fine wines and spirits specific to their preferences. We will provide a fantastic book of clients, worth £750k – £1m of annual sales.
• Produce daily targeted and general offers to send to the client list
• Convert incoming leads into new company clients
• Handle e-shop orders and liaise with the operations team
• Ensure the highest level of customer service and communication is always provided
• Work with the marketing team on lead generation, content writing and company client events
• Create business and private client opportunities through networking and initiative
• Represent Cru Wine at internal client facing and external industry tastings and events

Experience and skills required:

• 2-5 years of sales experience is required
• A keen attention to detail with a structured approach to your daily tasks
• Proven track record of hitting and exceeding sales targets and KPIs
• Experience in managing private client accounts, including those of HNWIs and UHNWIs
• Highly organised and customer focused with a desire to succeed with a thriving brand
• Ability to prioritise workload and meet deadlines in a fast-paced environment
• Knowledge of the fine wine logistics process beneficial
• Excellent verbal and written communication and knowledge of MS Office packages
• Highly motivated
• Proficient in English
• WSET Level 3 or above preferred but not essential

Qualifications:

Start date: Immediate

Please send your CV and covering letter to [email protected] for the attention of Jack Grosvenor