IT Support Analyst - London

Location  

Beaverworld, Ponders End, EN3 7SR – minimum 3 days per week

Lockwood, Tottenham – occasionally

A bit about us

Beavertown began life 11 years ago in a tiny BBQ joint in Haggerston, North London. In 2020 we opened BEAVERWORLD, our Out of this World brewery & mothership in Ponders End. Alongside our Lockwood Brewery in Tottenham Hale and our micro-brewery at the Tottenham Hotspur Stadium we have the capacity to brew a staggering 90 million pints a year.

Now, we’re happily brewing loads of great beer – for everyone to enjoy – anywhere in the universe…although tastes best when drank on Earth. So, if you’re after some tasty beer with a difference you’ve come to the right place.

The role

Fancy joining an innovative company where you’ll play a big part in keeping our teams performing at their best? In this role, you’ll be part of an in-house IT Support function, as well as a key point of contact and coordination, in partnership with our third-party service providers. You’ll benefit from a highly supportive and knowledgeable team that is dedicated to offering white glove user support.

What You’ll Be Doing 

• Provide a friendly and reliable user support experience to the whole business, offering both on-site and remote first-line resolution.
• Assist in the prioritisation, escalation, and resolution of service issues.
• Help to develop our partnerships with third parties, and track and monitor any SLAs in place with them.
• Manage the joiners, movers, leavers process and ensure every new joiner is met with a positive welcome from the Data &Technology team.
• Closely partner with Heineken UK and Global Data & Technology teams, helping to ensure we stay on top of any new features or changes introduced in our toolkit.
• Proactively identify and work on process improvement initiatives with the business and partners.
• Drive innovation in the workplace, identifying opportunities to improve adoption, collaboration and communication across business teams.

What You’ll Bring To Us 

• Solid understanding of IT Support processes and principles such as MS Office, MS Exchange and ITIL,
• Some experience providing L1 and / or L2 IT support is highly desirable
• Qualifications in a relevant subject, degree level or equivalent preferred.
• First class communication and interpersonal skills including collaboration and team working.
• Ability to thrive under pressure and to prioritise and manage competing demands.
• Good analytical and planning skills, with demonstrable experience in Microsoft Office and other business applications.
• Experience in the FMCG sector or other fast growth businesses would be an advantage.

What’s In It For You

• Discounts on Beavertown beer and goodies
• Discretionary bonus
• 25 days Annual Leave plus bank holidays plus a day off to celebrate your birthday
• 2 days off every year for volunteering
• Private healthcare
• Company pension
• Life Assurance (x3) and Group Income Protection
• Team and company social events including monthly lunch

If you’re successful in securing an interview, we’ll contact you within 2 weeks of applying for the role.

If this sounds like you, please send your CV, salary, expectations, notice period and a little bit about why you think you’re suitable for the role to: [email protected]