International Customer Service Executive - Lutterworth

Job Title: International Customer Service Executive

Location: Leicester – Lutterworth NDC

Job Length: Permanent

Working Hours: 37.5

Full-time, Monday to Friday, 9am–5pm

Hybrid working: 2 days in the office (including Tuesday and Wednesday, could increase to 3 days), 2 days from home

Competitive salary with extensive benefits, including:

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private medical options
• Life assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday allowance (including bank holidays)
• Access to a range of high street discounts

About Carlsberg Britvic

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

About the Role

As an Export Customer Service Representative, you’ll take ownership of end-to-end export order management for our international customers. Serving as the primary point of contact, you’ll manage export documentation (Certificates of Origin, EUR1, and Health Certificates), coordinate with freight forwarders and logistics partners, and ensure full compliance with international trade regulations.

You’ll be a problem solver with a passion for creating value—someone who can think critically, work collaboratively, and handle complex administrative processes with a detail-oriented mindset. Every interaction you manage will reflect our commitment to excellence and to delivering world-class customer service across global markets.

Role Responsibilities

• Deliver proactive, responsive communication throughout the order lifecycle.
• Build strong relationships with international customers, understanding their needs and priorities.
• Take ownership of customer queries, ensuring swift and professional resolution.
• Capture, process, and validate export customer orders with high accuracy.
• Manage export documentation, including Certificates of Origin, EUR1s, and Health Certificates.
• Liaise with shipping agents, freight forwarders, and internal stakeholders to track and deliver shipments.
• Ensure adherence to international regulations and export compliance procedures.
• Investigate service issues to deliver root-cause analysis and implement corrective actions.
• Adopt a “fix it properly” mindset, driving sustainable improvements.
• Identify ways to streamline workflows, reduce complexity, and raise customer satisfaction.
• Partner with forecasting, logistics, transport, and warehouse teams to ensure seamless service delivery.
• Provide export logistics support in line with customer and business requirements.
• Contribute to S&OP processes by maintaining visibility of order and supply chain performance.
• Use SAP, CMS, and GTA to manage orders and maintain data accuracy.
• Support reporting and compliance tracking through detailed and timely documentation.

Experience and Key Attributes

• Experience in international logistics and export documentation is essential.
• Knowledge of SAP and GTA processes is desirable.
• Exposure to FMCG environments and Esker systems is a plus.
• Excellent communication skills (English essential; a second language desirable).
• Strong organisational and time-management skills with a systematic approach.

Qualifications

• A Levels (or equivalent) essential.
• Degree in Business, International Trade, Supply Chain, or Languages desirable.

Our commitment to diversity equity & inclusion

We welcome applications from people of all backgrounds, identities, and experiences – including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.

We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.