Head of Beverage - Kingham

The Head of Beverage has overall strategic responsibility for the Bar, beverage and wine operation including drinks selection, service, stock control and GP.

Managing a very prestigious wine list and Sommelier team that will be masters of their sector, you will lead a luxury beverage outlet, mixologists, and bar team in a fine dining setting.

SALARY:    £40,000 per annum, plus tronc

HOURS:      FULLTIME – 48 HOURS

THE WILD RABBIT BEHAVIOURS:

• To deliver excellent service at all times, to all external & internal guests. This begins with providing Instant Service with a Smile!
• Take responsibility for making the guest experience seamless and be accountable for your mistakes.
• To consistently lead by example by looking immaculate and demanding the same amongst your colleagues. To be positive & genuine in dealing with any guest requests; Never Say No!
• Always aim to exceed expectations of our guests by anticipating their needs to provide a pro-active service. To always be enthusiastic in all interactions with guests or colleagues. You are our ambassadors!
• To know your subject in order to make recommendations, and promote The Wild Rabbit, Daylesford & Bamford, and to help educate your colleagues on our offering and history.
• To be prepared and anticipate the business. Our service revolves around attention to detail and a great deal of preparation must be done behind the scenes to give a smooth service to our guests.
• To communicate with all guests, departments and colleagues in a positive & respectful manner. Ensure the handover of detailed & accurate information to avoid mistakes and guest dissatisfaction.
• To enjoy yourself at work in order to create a special work environment.
• Display the attention to detail that we are renowned for and take pride in our surroundings.

RESPONSIBILITIES

SERVICE

• To champion agreed steps of service at all times and set example for the Bar team
• To be present to be on service and take a hands-on approach to both service and coaching of the team
• To have good telephone manners and be fully proficient in the use of the reservation system To keep a constant attentive eye to the timing and flow of service at the bar tables
• To constantly seek to proactively assist guests in the bar seated area, without waiting for them to stand up and seek for help
• To anticipate all possible complaints and attempt to resolve them in the first instance – Report/escalate any potential issues or complaints to the Manager on duty

OPERATIONS

• To ensure that all work areas & equipment is kept in good condition and report/resolve any issues
• To ensure, alongside the Sommelier and head bartender, that the beer & wine cellar is maintained; all beverage is to be secured and kept in the correct conditions, pricing correct and up to date, ensure pairings and specials are cost effective and in line with GPs
• To delegate daily tasks to Head Bartender and Bartenders To ensure the Bverage team are always motivated and on task
• To highlight H&S matters to your line manager
• To deliver and champion The Wild Rabbit standards

PEOPLE/PERSONAL

• Produce all bar and beverage team rotas and work with the Restaurant Manager to resolve any rota or staff issues
• Line management of the bar team and sommelier team (incl holidays, absences, performance reviews etc) Maintaining accurate rotas and staff records on Fourth
• Where necessary, be actively involved in the recruitment of new staff to be proactive in assisting your team member colleagues
• To activity share knowledge of your subject
• To be reliable and punctual on shift
• To ensure all mandatory and legal training is complete and up to date; and refreshers completed prior to the expiry date
• To attend training courses when requested

SKILLS YOU WILL BRING

• Proven experience in beverage management, hospitality, or a similar field.
• Extensive knowledge of alcoholic and non-alcoholic beverages, including cocktails, wine, coffee, tea, and mocktails.
• Strong leadership and team management skills, with the ability to inspire and mentor the team.
• Exceptional organisational, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Strong business acumen, including budgeting and cost management.
• A passion for customer service and a deep understanding of consumer trends

EDUCATION AND EXPERIENCE

• Certification or training in mixology, wine, or related beverage fields is a plus. WSET Level 3 certification a must plus extensive experience in other beverage fields.
• 5 + years’ experience in the beverage industry.

• Discounts: We offer a range of discounts on our products, treatments, and dining
  experiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a
  charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
  Pension Scheme: Pay up to 9% of your salary into your pension each month; we
  contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.