Ecommerce Assistant - London

We love great craft beer. We want everyone to be as passionate about it as we are – and our central team are vital in this mission. Every single person in our team can shape our future for the better, whether that’s for our people, planet or our incredible beer. Because we expect great things from you, we give great things back. And not only that – we are a Best Places to Work employer 2023

HOP STOCK | We believe in sharing our success with our crew and have a unique Hop Stock benefit for our salaried team. That means you share in our success, and if we grow strongly, we win together.

BONUS SCHEME | Via BrewDog bonus scheme, our amazing crew members get rewarded when we succeed as a business. We wouldn’t be able to do it without you so it’s only right we share the success together

PENSION ENHANCEMENT | We increase our contributions to your pension up to 10% of your salary so together we can properly invest in your future. And, since the statutory amount all businesses pay is 3%, our decision to pay above that shows we’re taking your future seriously.

4-WEEK SABBATICAL| After every 5 years here you will receive an additional 4 weeks off to spend doing whatever you want.

STAFF DISCOUNT | 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe* (*don’t put your hoody in the fridge though)

ADDITIONAL HOLIDAY DAYS | For every full year completed up to your 5th year with us we add on one additional day’s leave above and beyond your initial entitlement. You therefore get an extra full week off at 5 years every single year onward to rest up.

BEER TRAINING | We love beer and we want you to love beer too, so we’ll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do. We’ll also pay you more for each level you pass.

AND A LOT MORE | Okay, deep breath… enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, pawternity leave, DE+I and crew forum groups and an allowance to quality check some beers each month!

We’re also the world’s first carbon negative beer business. We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others’) for the environment.

ABOUT THE ROLE

We are seeking an Ecommerce Assistant to support the migration of our online stores and help for the day-to-day operations of our global ecommerce platforms. This is a temporary role with the potential to transition into a permanent position based on performance and business needs. The ideal candidate will have a strong understanding of ecommerce platforms, and excellent attention to detail. This is a fantastic opportunity to gain practical experience in the e-commerce industry!

 

Key Responsibilities

Helping in setting up the new websites… 

  • Upload and manage product listings on the new platform, ensuring accuracy in product descriptions, images, pricing, and inventory levels.
  • Assist in the migration process, ensuring all product data, customer information, orders, andsettings are accurately transferred.
  • Collaborate with the digital team to troubleshoot any issues that arise during the migration process.
  • Help in documenting processes, procedures, and best practices for ecommerce operations to ensure consistency and efficiency.
  • Support with content and merchandising the new sites in line with best UX and SEO practices.
  • Work with our Product Team on site opportunitiesand A/B testing

 

…While conducting day to day website management:

  • Key member of the Ecom team, managing daily tasks across our global websites (UK, France, Netherlands, and Spain), aiming to surpass company sales goals through improved onsite performance.
  • Manage product listings and ensure accurate and up-to-date information, including product descriptions, images, and pricing.
  • Use merchandising tools and make necessary adjustments to optimise site performance and user experience.
  • Daily ‘walkthroughs’ of Brewdog websites to ensure immaculate presentation.
  • Identify and fix issues that arise with the website. Raise and manage support tickets with our Product Team.
  • Collaborate with cross-functional teams including Marketing, logistics, CRM, and customer service, to ensure smooth order processing and delivery.
  • Actively contribute ideas and conduct market research to stay ahead of digital trends.

ABOUT YOU

Requirements:

  • Interest about craft beer and the BrewDog brand.
  • 1+ years’ experience of working in an ecommerce environment or similar and within an established brand. Ecommerce CMS experience is essential (such as Magento, Shopify, Big Commerce…)
  • Self-motivated & collaborative team player with a positive ‘can do’ attitude.
  • Strong attention to detail and organisational skills, with the ability to manage multiple tasks and priorities. Comfortable working towards regular deadlines and meeting them.
  • Excellent written and verbal communication skills with an ability to communicate at all stakeholder levels.
  • Analytical mindset with the ability to interpret data and generate insights. Proficient in Microsoft Excel and GA4 is a plus.
  • Familiarity with basic HTML and CSS is a plus.
  • Product management interest and/or experience is a plus.
  • Ability to show initiative and enthusiasm for constantly improving processes.
  • Passion for e-commerce trends and industry developments.
  • Adaptable and flexible with a positive attitude towards learning and taking on new challenges.
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