Digital Sales and Services Executive - Glasgow

The purpose of the Digital Services team is to process and monitor all digital customer transactions efficiently and effectively. This team is pivotal to the success of the customer contact centre and one of our primary objectives within the Digital team is improving this aspect of the service.

Key Accountabilities

• Customer Support regarding the Tennents Direct
• Sending Mass Comms via digital platforms
• Accurately and efficiently complete all system-based transactions required to support the workload of the department and in line with Business requirements.
• Adherence to departmental and Standing Operating Procedures to ensure smooth running of all types of accounts.
• Apply logical approach to customer issues to bring about appropriate resolutions including WebChat.
• Aim to complete all tasks in line with Business Service Standards
• Resolves queries in the best interest of both the customer and the company.
• To carry out any reporting requirements as necessary.
• Demonstrate flexibility by assisting and supporting other areas of the department and business as and when required –including Inbound and Outbound customer interactions.
• Carry out any other reasonable duties within the Contact Centre as requested by management.
• Involvement in system testing and upgrades – side testing.
• Present a positive image of the company and its employees and departments.

About you 

• Experience in: Multiple OS platforms with strong emphasis on Windows systems
• Experience with Systems Administration
• Previous experience with JDE

Please see attached for full job description and person specification 

About Us 

Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.

Together we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. From grass to glass, and everything in between. C&C Group plc is a premium drinks company which owns, manufactures, markets, and distributes a unique portfolio of beer and cider brands in its home markets and across the globe.

C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.

We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.

We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at [email protected]. All applications need to come through the candidate portal https://careers.candcgroupplc.com/vacancies/

• Full job description :
• DIGITAL_SALES_SERVICE_EXEC_JD.docx