Customer Services Assistant - London
Customer Services Assistant
We currently have an opportunity for an enthusiastic and committed individual with a solid work and service ethic to join our Customer Service team.
The key focus of this multi-faceted role is to prioritise and enhance our customer experience in support of Bancroft’s aim for excellence, requiring a self-motivated and proactive individual with a hands-on approach to problem solving, the ability to deliver on tough deadlines and think clearly under pressure.
If you are interested in this role, please click on the following link for the full Job Description and skills required to succeed.
To apply: Please submit an up-to-date CV and covering statement noting your salary aspirations for this role to [email protected].
This opportunity will close as soon as the right candidate is sourced.
LOCATION: COMPANY
BACKGROUND:
JOB DESCRIPTION: KEY DUTIES AND
RESPONSIBILITIES:
CORE
COMPETENCIES &
ATTRIBUTES:
Customer Service Assistant
Customer Service Manager
Competitive remuneration and benefits package
Based at the Company’s offices at
Metal Box Factory, Great Guildford Street, London SE1
with some flexibility for remote working.
Bancroft Wines is one of the UK’s premier wine companies, serving a
wide network of trade, private and corporate clients.
Our commitment to supplying outstanding wine is reflected in the quality,
variety and competitiveness of our extensive portfolio.
We have expert teams dedicated to supplying fine wines, including a
unique portfolio of Exclusive Agencies, to private buyers and investors,
corporate buyers and to many of the most prestigious restaurants and
hotels in the UK as well as a wide network of independent merchants
and retailers.
A core role within the business providing comprehensive administrative
support to the Order Desk, direct customer liaison and assistance for the
Sales teams as required.
This multi-faceted role requires a self-motivated and proactive individual
with a hands-on approach to problem solving, the ability to deliver on
deadlines and think clearly under pressure.
Key responsibilities include:-
• Offering full administrative support to the Order Desk with
priority focus on managing the full order processing cycle,
including liaising with logistics/distribution, trouble shooting and
taking ownership to address all queries and matters arising.
• Providing quality sales support to the Sales Managers
• Attending events where required (eg, portfolio tastings).
Key skills required include:
• Comprehensive wine knowledge (to WSET Level 2 or above)
• Excellent communicator with confident telephone manner as first
point of contact for customer calls
• Exceptional customer service skills in building effective customer
relationships
• Solid administrative and IT skills with thorough attention to detail
• Self-starter with the ability to multitask and prioritise workload to
meet exacting deadlines
• Robust work and service ethic
• Enthusiastic team working attitude forging strong relationships
with colleagues across the business