Customer Service Co-coordinator - FTC - Burton-On-Trent

For over two centuries, Molson Coors has been bringing people together over a cold beer, but today, our modern portfolio of award-winning brands extends beyond beer to meet the evolving tastes and preferences of our consumers.

With a presence in over 100 countries and a team of 16,000 talented employees globally, we take pride in our traditions, brands and the role we play in uniting people to celebrate all life’s moments.

As one of the world’s leading beverage companies, we are passionate about promoting responsible drinking and creating a sustainable future.

In addition to popular favourites like Coors, Carling and Doom Bar, our beverage portfolio includes Aspall, Rekorderlig, Staropramen, Madrí Excepcional and Blue Moon. We also have an expanding and evolving premium spirits range that include Black Cow Vodka, Bandero Tequila and Tarquins Gin.

As a People First organisation, we’re happy to discuss flexible working options.

This is a 12-month contract role and weekend work is required on a rotational basis.

Your Purpose

As the Customer Service Co-Ordinator, you will be responsible for delivering a consistent level of service to MCBC Off Trade / Western European customers. You will be responsible for the execution of the Logistics Customer Relationship Strategy to deliver service in line with MCBC’s First Choice for Customers and Consumers strategy.  You will be a first line point of contact for these customers so strong customer service skills are required.

Key Responsibilities:

• Responsible for all Off Trade/Export Customer Service and order capture. Ensuring all customer distribution routes to market are efficiently planned to minimize cost to MCBC whilst still meeting customer needs
• Timely resolution of invoice queries raised to minimize MCBC’s debt at risk.
• Build external and internal customer relationships; take accountability for the weekly preparation and reporting of all service scores. Ownership of service updates to relevant internal and external stakeholders
• Liaise with Customer Collaboration Leads and Demand Planners in relation to abnormal demand requests.

About You

• We are looking for a proactive and experienced Customer Coordinator who has:
• Previous experience in a customer service role
• Excellent customer service skills
• Experience within the beverage or FMCG industry is desirable but no essential
• Ability to be flexible and work weekends on a rotational basis

About Us:

Molson Coors Beverage Company: Building Careers

Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek diversity. We want to continue to create an environment where our people are truly able to be themselves at work, regardless of their gender, ethnicity, sexual orientation or religion. We want people to be able to bring their own creativity and style to work, so that we get diversity in our thinking across our organisation, as we believe that we are a better business for it.

This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background. We take pride in celebrating our unique brew and our people are our greatest asset.

We are Disability Confident Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us at [email protected].

We want you to succeed and will be happy to support you..