Assistant Manager - London

About The Whisky Exchange

Do you have an interest in the drinks trade? Are you keen to develop your knowledge and expertise in a booming industry? Whether your tipple of choice is wine, spirits or real ale, The Whisky Exchange covers it all. We are a multiple award-winning drinks retailer with an outstanding reputation for range, quality, and able to deliver outstanding customer journeys.

The Opportunity

We have an exciting opportunity for an experienced retail worker to join our Great Portland Street store. As an Assistant Manager your primary role is to support the Shop Manager in all administrative tasks relating to the shop operations, including weekly banking requirements, stock management, setting sales targets, liaising with brands owners/suppliers, and overseeing the training and development of the retail sales team. The ideal candidate is a first-class communicator with a passion for drinks and an eagerness to learn.

THE ROLE INVOLVES MOVING, STRETCHING, LIFTING, BENDING AND CARRYING OF BOXES AND MATERIALS.

Your Unique Contribution

Operations/Floor Management

Opening and closing the premises
End of day procedures and ensuring accurate cash management
Weekly banking management and sales performance reports
Organizing corporate and private tasting events, and anticipating potential requirements
Customer service, sales and shop floor activities as required to maintain exceptional standards
Ensuring all health and safety requirements are met and making corrections where necessary
Team Management

Prepare and distribute weekly/monthly tasks and DLC to other sales advisors
Monitor and motivate other sales advisors to work towards store targets
Maximizing shopper engagement
Maintaining exceptional customer service standards
Assisting with product knowledge development of other team members
Regular staff appraisals and performance reviews
Arranging product training sessions with suppliers
Stock and Merchandising

Placing orders, ranging and tracking sales
Assist with back office operations including stock management, pricing and offers on Defacto
Ensure that retail and stock room spaces are maintained to professional standard
Monitoring, replacing and updating visual merchandising displays
Product Knowledge and Personal Development

Continual development of product awareness and understanding for new and existing ranges
Liaising with brand representatives as required
Supporting a culture of continuous improvement
Your Blend of Talent

Ability to effectively prioritize and delegate tasks; previous management experience preferable
Passion for spirits, and the drinks industry in general
Excellent communication and ability to manage a small, dynamic team
Strong sales track record and able to transfer skills to the drinks sector
Natural problem solver
Effective communication skills and ability to enthuse and motivate others
Exceptional attention to detail
Solid working knowledge of Microsoft Office suite
Must have flexibility to work shift patterns during weekdays and weekends
Fluent written and spoken English
Professional manner and tidy appearance
Previous experience in the drinks industry is desirable but not essential.
Key Behaviors

Resourcefulness
Collaboration
Consumer Focus
Nimble Learning
Values Differences
Instils Trust
Demonstrates Self Awareness
Benefits of joining The Whisky Exchange

Fun Stuff

Staff Discount at The Whisky Exchange | Tastings | Product Education | Access to Events | Cycle to Work Scheme

Serious Stuff

EAP | Great Parental Leave Policies | Life Cover | Private Medical Insurance

Feel Good Stuff

S&R Initiatives | Career Development | Responsib’All Day | Employee Networks | Flexi Work | 33 Days Holiday (including Bank Holidays)

We’re committed to diversity and inclusion.

We promote diversity and inclusion throughout our business. In our teams, we proactively foster a diverse work force and an inclusive culture – an environment where we can truly be ourselves.

We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish.