WSET School Receptionist - Part Time - Saturday - London

Join Our Team as a WSET School Receptionist

Are you passionate about delivering excellent customer service and have an interest in the world of wines, spirits, and sake? WSET School London is seeking a part-time Receptionist to be the welcoming face of our school, providing exceptional service to students, visitors, and staff. This role is perfect for individuals looking to work in a vibrant, educational environment on Saturdays with potential for additional hours.

Main Duties and Responsibilities

Visitor and Student Reception

• Warmly greet and guide students and visitors at WSET School London.
• Manage daily registers to assist with student sign-ins and room directions.
• Maintain a tidy, professional reception area, enhancing the school’s welcoming atmosphere.
• Promote WSET courses to prospective students and drop-in guests.
• Act promptly in emergency situations, ensuring all visitor logs and registers are secured.
• Handle and direct incoming calls, voicemails, and messages efficiently.
• Sign for deliveries, inform relevant staff, and maintain delivery records.

Student Administration

• Support the Student Services team in processing course bookings and maintaining accurate records, in compliance with UK GDPR.
• Assist in managing the Student Services mailbox and address student inquiries.
• Distribute learning materials and manage online classroom access for students.

Customer Service Excellence

• Foster a friendly and approachable environment for all school visitors.
• Communicate effectively via telephone, email, and face-to-face interactions.
• Listen actively to understand and cater to customer needs.
• Collaborate with colleagues to ensure the delivery of outstanding customer service.
• Engage in promotional events to enhance the visibility of WSET offerings.

Staff Development and Support

• Participate in relevant staff development and continuous professional development (CPD) activities.
• Contribute to performance evaluations and appraisal discussions.

Person Specifications

Core Competencies

• Enthusiastic and positive attitude.
• Strong English communication skills; both verbal and written.
• Excellent customer service abilities.
• Proficient in IT, including Microsoft Office and CRM systems.
• Organised with efficient administration skills.
• Problem-solving skills with adaptability to change.
• Ability to work independently and collaboratively.
• A commitment to a student-focused environment.
• Understanding of equality and diversity principles.

Desirable Skills and Experience

• Experience in a receptionist role or office environment.
• Familiarity with WSET qualifications.
• A passion for drinks education.
• Knowledge of handling confidential data in compliance with GDPR.

Salary and Benefits

Receive a competitive hourly rate of £13.74 alongside a comprehensive UK benefits package which includes:

– Annual Leave – 27 days Pro Rata + public holidays, increases with service; ability to buy/sell 5 days

– Aviva Pension (Generous options available after three months)

– Health insurance: Vitality scheme – post probation – Access to virtual GP appointments, Rewards include Caffe Nero drinks, Cinema Tickets, Apple Watch, Cash Back on Waitrose shopping, 75% off at Champneys, 6 month subscription with Head Space, Discounted Weight Watchers membership and gyms, Smoking Cessation day worth £300 and half price health screens.

– Eye voucher scheme

– Food and drink in the office

– Nespresso coffee makers and a range of other drinks, fruit, cereals, soups

– Season ticket & gym membership loan scheme

– Group income protection scheme

– EAP – 24/7 confidential help and support from trained counsellors and advisors

– Death in service – 4x annual salary paid to nominees with associated bereavement support for family.

– Enhanced family friendly leave and pay

– Celebration vouchers

– Cycle2Work scheme

– Discretionary bonus

– Development – WSET’s in-house training and qualifications in Wines, Spirits, Sake and Beer as well as other professional development opportunities

Become a vital part of the WSET team, contributing to a supportive and inclusive workplace culture. If this role excites you, we encourage you to apply and become a part of our global community dedicated to empowering individuals through inspiring learning experiences.

Any offer of employment or your ongoing employment is conditional upon the successful completion of a thorough background check by an independent third party. NB – If you currently work for one of WSET’s APPs (Approved Programme Provider), you may not be eligible to apply for this role subject to your future career plans and the nature of that role. If you work for an APP either in a self-employed or employed capacity and would like to discuss your eligibility, please contact the hiring manager.