CUSTOMER SERVICE AND DEMAND MANAGEMENT TEAM LEADER - BELLSHILL

To manage, lead and coach a regionally specific Customer Relations team to deliver excellent service by managing all near term demand / order activity and building relationships and knowledge in markets.

MAIN RESPONSIBILITY

• Oversee the delivery of the Supply Chain strategy in line with the company and Business Unit objectives, ensuring consistency across Customer Service and Customer Facing Supply Chain in line with agreed service and quality standards
• Support Area Leader to deliver third party distributor demand forecast, working directly with distributors and in collaboration with the BBU through the S&OP process
• Liaise with and work closely with our customers to manage order book and drive stability for bottling operations and our supply partners – ensuring incoming orders are processed to optimise customer service.
• Own and deliver the daily operating rhythm processes for the key markets / regions – chairing meetings and highlighting risks and perform a key role in the S&OP process
• Deliver proactive order book management and encourage timely order flow from customers, to ensure incoming orders are processed to optimise customer service
• Support Area Leader to deliver the demand management tasks required for a smooth transition of products through the different product lifecycle stages, launch (including PIPO management), optimisation, change-management, run down, end of life
• Develop professional and productive relationships across all key stakeholders to support operational performance and ensure that accurate and relevant information is shared in a timely manner
• Monitor and deliver customer service level agreements (SLAs) and liaise with all relevant teams to deliver the best possible service levels – establishing professional and productive relationships with third parties & ODC’s
• Deliver data analysis as required in order to communicate information and aid decision making in the attainment of agreed service standards – reporting on relevant performance metrics (e.g., Lead-time, OTIF, forecast accuracy, SLA adherence) taking appropriate corrective actions when necessary
• Maintain a proper process framework and detailed process documentation with the appropriate governance structure, ensuring overall compliance requirements in relation to all relevant legislation and paperwork are met (e.g., excise/duty)
• Monitor resourcing across the teams – facilitating pooling of individuals within and across teams where there is a requirement to do so.

OUR IDEAL CANDIDATE

The ideal candidate will have a strong background in supply chain management, with proven experience in overseeing strategy implementation and maintaining high service and quality standards. You should excel in managing customer relationships, demand forecasting, and S&OP processes, ensuring smooth operations and proactive order management. Excellent communication skills and the ability to build productive relationships with stakeholders are essential. Experience in managing product lifecycles and resource allocation across teams is highly desirable.

WHAT WE CAN OFFER YOU

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and Doctor@Hand (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

ABOUT WILLIAM GRANT & SONS

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.