Wine Retail And Bar Manager - Manchester

WINE RETAIL AND BAR MANAGER – DIDSBURY:

 

Full-time. 40 hours per week, Monday-Sunday between 10am-10pm

Reporting to the Commercial Manager, this role is varied, challenging and extremely rewarding for the right candidate.

The role includes everything that is needed to run a successful and busy site. Managing the small team, running customer tasting events and getting involved in the strategic plan for growth.

We’re looking for someone who is super passionate about wine and spirits, can motivate themselves during quiet times, is happy to get stuck in when it is busy and understands the importance of building long-lasting relationships with both new and loyal customers.

RESPONSIBILITIES

· Use superb knowledge of wine and spirits to ensure our customers are educated on our wines, encourage them to taste and explore our range and offer unrivalled experiences when they visit our shop.

· Serve drink-in customers with the expected standard and deliver wine-tasting experiences wherever necessary

· Train the team and ensure standards are kept high and procedures are followed to create a harmonious working environment where the whole team are working to their best ability

· Run efficient shifts, ensuring the right people are doing the right jobs and our customers are looked after in line with Reserve expectations

· Pass mystery shopper and cleanliness audits once per month

· Adhere to the weekly/monthly planner to ensure all weekly tasks are completed, emails responded to and any additional projects are tackled

· Strive to create a fun and educational working environment for the whole team, share knowledge on our products and strive to develop skills

· Be aware of weekly targets for sales, wages and gross profit and support the team to achieve these

· Deliver the expected posts on social platforms in line with our brand

· Run staff meetings and training sessions.

· Build sustained relationships with our customers and deliver exceptional service to each one

· Always use time effectively to complete tasks on time as well as being curious and learning our products, producers and stories to support delivering excellent customer experiences

YOU

· Having a positive, can-do attitude is a must

· Able to work with minimal supervision

· Great time management skill

· Problem solver

· Thrives on communicating with people, selling and telling stories

· Passion for food and drink

· Attention to detail

· A team player – have fun, get the job done and motivate the team to always be developing their skills

· Passionate about standards, following policies and looking for ways to be more efficient

REQUIREMENTS

· Management experience, preferably within a bar and retail environment

· Customer-facing experience

· Wine and spirits knowledge (WSET 2&3 preferable)

· Confidence in running customer-tasting experiences would be beneficial

· Social media knowledge

SALARY & PACKAGE

40 hours per week

£26,500, plus Tronc, plus performance-related bonus

 

BENEFITS :

· Sunday Times Best Places to Work 2024

· Discount on all our products

· Tips/Tronc

· Membership to Hospitality Rewards for 24/7 GP service, employee assistance programme, local perks, discounts and shopping vouchers

· Training and support to help you achieve great things

· A couple of company gatherings each year to let your hair down

· Manager bonus incentives

· Loads of tasting opportunities

· Trips to distilleries and other fun days out