Customer Supply Manager - London

The Customer Supply Manager serves as the primary operational contact for Customer Supply Teams and BBG’s Commercial and Supply Chain Teams. This role manages daily operations including forecast volumes, promotional and seasonal planning, service performance, and on-shelf availability at customer stores. It involves daily communication with customers and various BBG teams to address changes in demand, supply issues, and other operational concerns. The position acts as a key liaison between BBG’s Commercial and Supply Teams and customer Supply Teams. Additionally, it oversees the Cost To Serve process, seeking opportunities to implement supply chain efficiencies and negotiate mutual cost savings.

At Budweiser Brewing Group, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Budweiser and Stella Artois, crafting meaningful moments are what inspire us.

We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.

#Cheers to dreaming big!

The role:

• Ensure BBG and customer KPIs are agreed, monitored, and achieved through regular reviews and JSP planning sessions.
• Lead account forecasting with Commercial to align on volume and phasing, supporting key metrics and deadlines.
• Develop operational relationships with customers to support continuous improvement initiatives and JSP priorities aligned with commercial strategy.
• Work closely with customer teams and use supporting data to influence changes across the end-to-end supply chain.
• Conduct periodic meetings and planning sessions at the customer head office in London.
• Maintain weekly contact with Supply and Forecast teams to manage shared KPIs.
• Understand and recommend solutions for Commercial, Replenishment, Supply, and Inventory issues affecting joint business performance and on-shelf availability.
• Plan and manage events, NPD, and range changes end-to-end.
• Lead internal BBG Supply conference calls and communications regarding supply issues, including with BSC and Inventory deployment teams.

Who we’re looking for:

• A-level qualification is required, with a preference for a degree or similar experience.
• 3+ years of similar experience in supply chain within FMCG/retail chain
• Strong skills in Excel, data analysis, and the ability to quickly learn new reporting tools.
• Good at planning, communicating, and presenting, with the ability to work on your own, interact well with all levels of management, and pay close attention to detail when finding solutions.
• Adaptable and flexible in handling different work situations, tasks, and team roles, with the ability to anticipate and adjust to changes.
• Organized and systematic in delivering business solutions, while being a great team player who builds strong relationships, leads by example, and upholds the company’s values.
• Actively looks for ways to add value by promoting high standards and best practices.

Benefits & Perks:

• Benefits for you and your family to help your physical and mental health
• Competitive parental leave and pension double contributions
• 25 days holidays per year
• Employee benefits to help your physical and mental health and overall wellbeing (travel insurance, gym memberships, discounted services, dental etc.)
• A beer allowance to enjoy our brands
• 2 volunteer days a year to support your local community
• 5 employee networks to support diversity and inclusion
• Global Bonus
• WPA Private Medical Care
• 26 weeks paid leave for primary caregiver

What you can expect from us: 

In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded.

We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At Budweiser Brewing Group we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

If this sounds like the incredible opportunity you’ve been waiting for, apply today.