Wine Waiter
The Person
The ideal candidate should be a wine-loving people person—confident, chatty, and ready to shine in a buzzing upscale restaurant. They have a knack for making guests feel welcome, love sharing their wine knowledge, and bring great energy to every service. Passionate about hospitality, organised, and eager to learn, they thrive in a fast-paced, sales-driven environment.
As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take Pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to Making every visitor a VIP—offering exceptional, personalised service that makes every guest feel truly valued.
The Role
Your role as a Wine Waiter will be to guide guests through our wine list, offering expert pairing advice to elevate their dining experience. You’ll serve wine with confidence and style, manage the wine inventory, and keep our selection well-stocked and organised—all while delivering warm, memorable service.
Responsibilities include
- Consistently deliver elegant and knowledgeable wine service, including decanting, and pouring in alignment with The Chapel’s standard
- Recommend wines and upsell premium bottles and pairings in line with the menu and guest preferences
- Support mise en place and ensuring well-maintained equipment for wine service including polishing stemware, preparing decanters, organising cellar stock
- Achieve sales target consistently through upselling and recommendations
- Ensure proper rotation and organisation of wine stock in accordance with cellar procedures
- Establish and maintain relationships with suppliers and vendors
Required Skills & Experience
- Passion and proven experience in the wine industry
- Strong upselling and interpersonal skills
- Exceptional problem-solving and decision-making abilities
- In-depth knowledge of wine trends, industry standards, and regulations
- Excellent communication and customer service skills
The Benefits
- 28 Days holiday
- Extra days holiday for your birthday
- Free meals on shift
- Free Gym access on-site
- Employee Assistance Programme
- Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.
Working Schedule
- Full Time, Part Time
- Flexibility to work evenings, weekends, and holidays