Tour Guide - West Sussex
Temporary/Contract
We are looking for zero hours Tour Guides to deliver guided tours of the Bolney Wine Estate, entertaining and educating our customers, ensuring we delight every customer and give a first class experience, every time.
Key Responsibilities
- Conduct tours of Bolney Wine Estate to the specification provided. Understanding the history of Bolney, current practices and providing a brief on the Estate’s health and safety (script and training provided).
- Set up and clear down all areas used in order to deliver the tour as specified at the start and end of each tour.
- Perform sales function after the tours of wine and other shop goods that maximise the returns from the tours as a priority.
- Operate and reconcile the Tour and Shop tills for sales and end of day operations
- Be an expert in Bolney wines, promoting wine sales as a priority and upselling other shop products within the shop and café when required.
- Being well presented at all times and offer a warm and open welcome to all visitors to Bolney Wine Estate.
- To establish and maintain good working relationships with colleagues and departments throughout Bolney Wine Estate.
- Ordering stock from the Warehouse to replenish stock in Tour Room and Shop when required.
- Reporting to Tours Manager, relay back to management on trends and areas we can improve on.
- Being a ‘day-maker’ and delivering an exceptional customer experience.
- Helping in the shop and café to assist and serve customers, when necessary, under direction of the Hospitality Manager.
- Attend outside events on behalf of Bolney Wine Estate as required.
- Anything else that may be reasonably asked of you.
Person Specification
- Computer literate
- Strong customer service ability, with experience problem solving and exceeding customer expectations
- Ability and willingness to sell product and experience to customers
- Interest and knowledge of viticulture and winemaking
- Articulate, and strong, confident communicator
We welcome applications from candidates who do not 100% meet the role requirements.
To apply, please send your CV to [email protected]