Customer Service Executive - Belfast

Diageo Jobs

Customer Service Executive – Belfast

About us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.

About the function

The IOI Customer Service Centre is a Centre Of Excellence within Diageo and ensures our customers receive a high level of customer satisfaction. In addition, the Customer Services team, based in NI have a Consumer team who provide a point of contact for Diageo Consumers globally.


About the role

The role of a Consumer Carelines Executive supports the Consumer Care experience in GB and Ireland, referring global consumers to correct contacts within their market.
• To ensure every Customer/Consumer receives excellent customer service and contributes significantly to ensuring Diageo maintains its position as supplier of choice.
• To build brilliant Customer/Consumer relationships that maximise the value created in every Customer/Consumer interaction.
• Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries.
• To build great business partnerships with Supply, Commercial, Marketing, Finance, Quality colleagues, Legal and Corporate Relations.


About you

• 5 GCSE / O Levels (inc. Maths & English) or equivalent qualification

• At least 6 months Consumer Services role in a busy customer service environment
• Excellent spoken and written English
• Some experience of Microsoft Office suite would be advantageous

• Knowledge of SAP and SalesForce/CRM tools is a significant advantage


This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

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