Customer Service Assistant - London
Bancroft Wines is a UK based wine importer and distributor. We specialise in representing small, family-run wineries from around the world, many of whom share our passion for sustainability and organic practices and are proud to import wines from 16 countries and over 175 different award winning wineries.
We currently have an opportunity for an enthusiastic and committed individual with a solid work and service ethic to join our Customer Service team.
The key focus of this multi-faceted role is to prioritise and enhance our customer experience in support of Bancroft’s aim for excellence, requiring a self-motivated and proactive individual with a hands-on approach to problem solving, the ability to deliver on tough deadlines and think clearly under pressure.
To succeed in this role you will need to demonstrate:
- Exceptional customer service skills in building effective customer relationships and managing the full order processing cycle (including liaising with logistics/distribution, trouble shooting and taking ownership to resolve all queries arising)
- Excellent communication skills and confident telephone manner as first point of customer contact
- Solid administrative and IT skills, focused accuracy and thorough attention to detail
- Ability to multitask and prioritise workloads to meet exacting deadlines
- Robust work and service ethic
- Enthusiastic team working attitude forging strong relationships with your colleagues across the business